Ticket #111242
Subject: Technical Questions
Name: Norby Bandan
Posted On : Fri, 25 November 2016
Hello There,

Hello, I am integrating my website with your API and I keep getting the same error message. There doesn't seem to be a reference to error 504 in your USAGE-MANUAL. Below is my post data and the response I keep getting. Please not that I put extra quotes around catalogue=birth to show that there is an extra space as per your documentation example. I also noticed that my server IP is not report back correctly in the response. Let me know what mistake I might be making. Thanks for the help. Post data: Array ( [credentials] => Array ( [App_ID] => pra-3679b0e4 [APP_Key] => bb78ba1855f4e457a5db8a993cf884f5 [Timestamp] => 2016-11-25 10:13:11 [IP] => ) [catalogue] => ' BIRTH' [data] => Array ( [FirstName] => [LastName] => Smith [MiddleName] => [State] => Arizona [County] => [BirthYear] => [FamilyLastname] => [ExactMatch] => No ) ) Response data: Array ( [credentials] => Array ( [App_ID] => [App_Key] => [Timestamp] => 1480097590 [IP] => ) [status] => Array ( [code] => 504 [error] => Catalogue Value Mismatched! Follow the Troubleshooting Guide in API USAGE MANUAL Carefully. ) [catalogue] => )
Response from
Replied On : Sat, Nov 26, 2016

Hello Bandan,

Thank you for contacting the technical support. We are very happy to help you & help you again. We have added the external error codes in our manual.

Please don't bother about the IP. That is only for our internal usages. We've gone through the request you have made. There is an space in [catalogue] value. It should be [catalogue] => 'BIRTH' or [catalogue] => 'birth'.

As the documentation is in PDF, some time PDF creators ads space in text for justification purpose based on the fonts and the size. We'll take care of that issue soon.

Here is your Request in JSON format ...
{ "credentials":{ "App_ID":"pra-3679b0e4", "APP_Key":"bb78ba1855f4e457a5db8a993cf884f5", "Timestamp":1480137200, "IP":"" }, "catalogue":"BIRTH", "data":{ "FirstName":"", "LastName":"Smith", "MiddleName":"", "State":"Arizona", "County":"", "BirthYear":"", "FamilyName":"", "ExactMatch":"No" } }

Jonathan B.
Support Dept.
Previous: Interested for API By Marcus. Next: Interested for API By James Vasquez.
Criminal Background Check API

List of record type Available via API XML/JSON :
  Birth Records   People Records
  Death Records   Business Records
  Cemetery/Grave Records      
  Marriage Records     For Content Building:
  Divorce Records   USA People Name & Meaning
        Popular Names and Meaning
    Criminal Background Check      
  Arrest Records     Background Check API
  Released Inmate Records   Criminal Background Check API
  Offender Records      
  Mugshots Data   Records API Blog
  Police/ Warrant Data      
  By using the website (, you are complying with the privacy policies & terms of services. Further using of the website (, or database or data please refer to our privacy policy & terms of service pages.